Terms of Service
Last updated: July 8, 2025
PLEASE READ THESE TERMS OF USE CAREFULLY. IT AFFECTS YOUR RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND DISCOVERY PROCEDURES AND APPELLATE RIGHTS ARE MORE LIMITED THAN IN COURT.
I. OVERVIEW
Health Haus LLC and/or its subsidiaries and affiliates ("We" or "Us") owns and operates the websites located at joinhealthhaus.com, that We may make available to you now or in the future (collectively, the "Site"). We offer the Site, including all information and content therewith (collectively, the "Content"), products available for purchase (the "Products") and various services (the "Services") to you, the user (including, without limitation, browsers, vendors, customers, merchants, and/ or contributors of content) conditioned upon your acceptance of all terms, conditions, policies and notices stated or referenced herein (the "Terms of Service") and compliance with all applicable laws and regulations. Your use of certain features or components of our Site, access to certain Services or your ability to purchase Products may be limited to those users that have registered an account with us.
Please read these Terms of Service carefully before accessing or using our Site. Your acceptance of, and compliance with, these Terms of Service is a condition to your use of the Site, Services and purchase of Products. By accessing or using any part of the Site, you acknowledge that you have read, understand, and accept all terms and conditions contained within these Terms of Service and our Privacy Policy. If you do not agree to all the terms and conditions of these Terms of Service, then you may not use or access the Site (including the Content) or purchase any Services or Products. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features, tools or services which are added to the current Site shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on our Site. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Site. Any such changes will be effective as of the date of posting. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site (including the Content) or purchase of any Services or Products following the posting of any changes constitutes your acceptance of those changes. If you do not agree with any of the changes, then you may not use or access the Site (including the Content) or purchase any Services or Products. Your sole remedy for any disagreements or issues with the Terms of Service is to immediately discontinue your use of the Site (including the Content, Services and Products).
IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR, GO TO THE EMERGENCY ROOM, OR CALL 911 IMMEDIATELY.
II. PRIVACY
You agree that information provided by or collected from you in connection with the Services and the Site shall be governed by Our Privacy Policy, available here, including but not limited to our use of cookies and similar technologies, local shared objects (or any other successor tracker technology), Software Development Kits, and pixel tags. Our Privacy Policy expressly forms part of these Terms of Service.
III. SERVICES
We do not provide any medical advice or medical care. We offer certain Products, Services and Content to you through our Site. In particular, you may (a) access prescription fulfillment services for certain prescription drugs and (b) access telehealth and telemedicine services. Our Services are currently available only to individuals who are at least eighteen (18) years of age or older (or at least the age of majority in their jurisdiction of residence). Please contact us at support@joinhealthhaus.com if you are a parent or legal guardian of an individual under the age of eighteen (18) who you believe has used the Services without your consent.
We and the healthcare providers accessible through our Services operate subject to state and federal regulations, and the Services may not be available in your state. You represent that you are not a person barred from enrolling for and/or receiving the Services under the laws of the United States or other applicable jurisdictions in which you may be located. Access to and use of the Site and/or the Services is limited exclusively to users located in States within the United States where the Services are available. Services are not available to users located outside the United States. Accessing the Site or Services from jurisdictions where content is illegal, or where we do not offer Services, is prohibited.
IV. PRODUCTS
a. Products Generally
We may offer certain Products, including prescription products, and non-prescription products such as over-the-counter medications, vitamins, dietary supplements, and wellness products for purchase on the Site. The Products displayed on the Site can be ordered and delivered only within the U.S. All prices are in U.S. Dollars and are valid and effective only in the U.S. Any reference on the Site to any Products or other information by trade name, trademark, manufacturer, supplier or otherwise, does not constitute or imply our endorsement, sponsorship or recommendation of such Product. All Products are non-refundable.
You understand and agree that all Products (and any associated information) should be used strictly in accordance with their instructions, precautions and guidelines and in accordance with applicable laws in your jurisdiction (including but not limited to copyright laws). Unless expressly provided by the manufacturer, the statements made about the Products by their manufacturers have not been evaluated by any government agency and the results reported, if any, may not necessarily occur in all individuals.
You should always check the list of ingredients for the Products to avoid allergic reactions. If any minor uses any Product, it should be only after the legal or parental guardian has discussed the Product with the minor's doctor. Use of the Content related to a Product is not meant to serve as a substitute for professional medical advice. Please consult with your Provider, your own physician or another healthcare practitioner regarding the use of any Product before using them. Your Provider, physician or other healthcare practitioner is available to address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. We do not give or intend to give any answers to medical-related questions and the Site does not replace any medical professional or medical resource. We do not represent ourselves as a physician nor is this implied.
The Products available on the Site are for your personal use only. Among other remedies, we reserve the right to terminate the account of, or Site access to, anyone who we have reason to believe may be purchasing Products on the Site for commercial use of distribution. You understand that the prices for our Products may change without notice.
b. Prescription Products
Certain Products require a valid prescription by a licensed healthcare provider ("Prescription Products"). You may not purchase a Prescription Product unless and until you have completed a medical consultation with one of the Providers and such Provider has provided a written prescription. If a Provider prescribes a medication, he/she will limit supply based upon state regulations and will only prescribe a medication determined in his/her own discretion and professional judgment. There is no guarantee a prescription will be written. Providers reserve the right to deny care for actual or potential misuse of the Services.
Some prescriptions can be filled by a pharmacy through our pharmacy network providers by using the Site. However, some prescriptions may not be available through the Pharmacies and must be filled by a pharmacy of your choice, including prescriptions used for many common primary care conditions. Prescriptions fulfilled by a pharmacy through the pharmacy network provider may not use child-resistant packaging and Prescription Products may not be dispensed in child-resistant containers. If you fill a prescription with a pharmacy other than one of the pharmacies this is a part of the pharmacy network of our pharmacy network provider, we will send the prescription to your selected pharmacy, but you will be responsible for picking up or otherwise obtaining the Prescription Product and paying the pharmacy directly for the cost of the Prescription Product.
V. SITE CONTENT
Our Site may also contain Content, which includes, but is not limited to, information regarding our Products and Services and other information (whether in text, audio, graphics, and/or video) provided by Us, third parties, or other users. You may access and use the Content on the Site only as permitted under these Terms of Service and the Privacy Policy. You agree that you will not use, copy or distribute any of the Content other than as expressly provided herein. You understand that by using the Site, you may be exposed to Content that may be offensive, indecent or objectionable, and you agree that We shall not be liable for any such Content and that the risk of harm or damage from the foregoing rests entirely with you.
a. Our Content
All Content presented by Us is intended to be used for personal, educational or informational purposes only. Any reliance on the Content is at your own risk. You agree and understand that We are not responsible if any Content made available on the Site, or as part of a Product or Service, is not accurate, complete or current. We reserve the right to modify the Content at any time, but we have no obligation to update any of the Content. You agree that it is your responsibility to monitor any changes to the Content.
b. User-Generated Content
As part of our Services, we provide various social media and interaction tools such as forums and posting comments and reviews. These Terms of Service govern your participation in such social media tools. You understand that we are not liable for any statements, representations, or Content provided by our users in any forum on the Site (such Content shall be referred to as "User-Generated Content") or any Third-Party Site (defined below). User-Generated Content, if displayed, is displayed for entertainment and informational purposes only. We cannot and do not guarantee the accuracy, integrity or quality of User-Generated Content. You will not hold us liable in any way for (i) any errors or omissions in any User-Generated Content; or (ii) any loss or damage (including, without limitation, personal injury or property damage) of any kind incurred as a result of the use of any User-Generated Content.
VI. YOUR OBLIGATIONS; YOUR REPRESENTATIONS AND WARRANTIES
In addition to any other obligations set forth in these Terms of Service, you understand and agree that you are solely responsible for maintaining the security of your account. You are also solely and fully responsible for all activities that occur under your username and any other actions taken in connection with your account. You agree to immediately notify Us in writing of any unauthorized use of this Site or any other breaches of security. You acknowledge and agree that we will not be liable for any acts or omissions by you, including any loss or damage of any kind incurred as a result of such acts or omissions.
You are solely responsible for providing and maintaining at your own expense, appropriate technological capabilities to use the Site, and access the Services or purchase Products, including but not limited to, a device with a video camera and Internet access. You shall submit only truthful, complete, and accurate information through the Site. We reserve the right to change the access configuration, including any software, hardware or other requirements at any time and without prior notice.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Site, or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Site or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Site or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Site (and any Service) for violating any of the prohibited uses.
By submitting any Content via the Site (such Content shall be referred to as "Your Content"), you further represent and warrant that:
• You are the sole author and owner of the intellectual property and other rights thereto (or have the necessary licenses, rights, consents and permissions in Your Content to permit use of Your Content in the manner contemplated by these Terms of Service);
• Your Content does not infringe any copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy of any person or entity;
• All "moral rights" that you may have in Your Content have been voluntarily waived by you;
• To the extent applicable, you shall comply with the Federal Trade Commission's Guides on the Use of Endorsements and Testimonials in Advertising;
• Your Content is accurate and not deceptive or misleading;
• You are at least 13 years old and, if you are a minor, that you have obtained the consent of your parent or legal guardian to use the Site to submit Your Content and their agreement to these Terms of Service;
• Your Content does not cause injury to any person or entity or violate any obligations you may have with a third party;
• Your Content is not, or would not reasonably be considered to be, unlawful, harmful, defamatory, trolling, bullying, libelous, vulgar, obscene, invasive of another's privacy, hateful, racially or religiously biased or offensive, abusive, tortious, threatening or harassing to any individual, partnership or corporation;
• Your Content does not contain any computer viruses, worms or other potentially damaging computer programs or files;
• Your Content is not a form of phishing and does not contain unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation; and
• You Content does not violate these Terms of Service, the Privacy Policy or any applicable law, rules or regulations.
You understand that We may, but have no obligation to, monitor, edit or remove content that We determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service. Except as otherwise provided in these Terms of Service, you understand and agree that Your Content will be treated as non-confidential and non-proprietary information.
VII. BILLING
You agree to provide current, complete and accurate purchase and account information for all purchases made through the Site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. You will be responsible for any applicable sales, use, duty, customs or other governmental taxes, levies or fees due with respect to your purchase of Products or Services. You also agree to pay for the shipping and handling charges, if any, shown at the time you make a purchase.
In the event that a Product or Service is listed at an incorrect price due to typographical error or error in pricing information received from a third party, we shall have the right to refuse or cancel any orders placed for the Products and/or Service(s) listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your credit or debit card account in the amount of the charge.
a. Subscription Policy
Some of our Products and/or Services may be available on a subscription basis ("Subscription"). Subscription based Products and/or Services require a minimum 3-month commitment as We incur significant upfront cost to provide these Products and/or Services to you. By enrolling in Subscription Services, you agree to pay for a minimum of three (3) consecutive months of Service. For these Products and Services, your payment account will be automatically charged as described for that Product or Service.
By subscribing, you agree that once you have expressly agreed for your credit card to be charged on a recurring basis, and agreed to the amount of the recurring charges at the then-current subscription rate, We may submit periodic (e.g., monthly) charges to your chosen payment method without further authorization from you, until you provide notice at any time that you wish to terminate this authorization or to change your payment method. You agree that such notice will not affect charges submitted before We could reasonably act. Unless otherwise stated, your Subscription will automatically renew every thirty (30) days.
To cancel your Subscription, you may at any time (i) send us an email at support@joinhealthhaus.com, including your Subscription information; or (ii) log in to your patient dashboard on our website. If you cancel a Subscription fifteen (15) days before the next monthly processing date of your subscription (after your 3-month commitment has concluded), your payment method will receive no further charges.
We reserve the right to adjust pricing for our Subscription services or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms of Service, any material changes to your Subscription (including price changes) will take effect following notice to you and/or updates to the terms of this Policy.
You may update your personal information and delivery address associated with your Subscription by logging in to your account on our website and following the procedures, or by contacting our team at support@joinhealthhaus.com. You may also contact our team via email with any questions about your Subscription. To update your payment information, please log in to your account on our website and follow the procedures. We cannot update payment information via email.
If we are unable to provide you with a prescription for the ordered Services due to being medically inappropriate for you, we will refund your initial payment back to your original method of payment. Additionally, by purchasing subscription-based Products and/or Services on Site, you agree that We incur certain costs which begin immediately upon your completed order. Therefore, you agree that the first month's fee as well as the monthly fee for the following two months (for a total of three (3) consecutive months) is charged at the time of purchase and is non-refundable unless our Providers deem it is not medically appropriate to prescribe you the ordered Products and/or Services. Additionally, you agree that you will not dispute our charges with your credit card company if We have performed our duties under your Products and/or Services agreement. False credit card disputes will be aggressively defended and customers who attempt to dispute charges to circumvent the 3-month commitment will be sent to collections and/or have further legal action pursued.
We are not enrolled with or otherwise acting as a participating provider in any federal or state healthcare programs (i.e., Medicare, Medicaid) or in any other health plan or third-party payor program. The Providers may be enrolled with or may be participating providers in such federal or state healthcare programs and/or certain health plans or other third-party payor programs for the provision of any healthcare services provided by them. To the extent the Site indicates that the Providers are enrolled in such programs and the Services or Products they provide to you through the Site are "covered services" under such programs, then you will be required to pay any co-pay or deductible amount as required by such programs and We will facilitate collection of such covered amounts on behalf of the Providers.
By agreeing to use the Site, you acknowledge and agree that you have the financial responsibility for all Services and Products provided to you unless: (1) the Site indicates that your Provider is a participating provider in Medicare, Medicaid or other third-party payment program in which you are enrolled; (2) the Product or Service provided to you by such Provider is a "covered service" under such program; and (3) the Site indicates that your Provider will submit the claim for reimbursement to Medicare, Medicaid or the third-party payment program in which you are enrolled for the costs of the Services and Products provided to you.
We reserve the right to refuse any order you place with us or limit or cancel quantities in our sole discretion. If we make a change to or cancel an order, we may attempt to notify you by contacting you through your account or at the e-mail and/or billing address and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
We accept payment from accounts using credit or debit cards commonly associated with these types of accounts. We make no warranty, expressed or implied, that your payment will be accepted by your administrator as a valid expense for the account, depending on restrictions that may exist on your own account.
VIII. THIRD PARTIES; THIRD-PARTY LINKS
You acknowledge and understand that certain of our shareholders, directors, officers, employees, contractors or agents may have a financial interest in one or more third parties providing the Services or Products and may profit from your use and/or the sale of such Services and Products.
Further, certain Content, Products and Services available on the Site may include materials from third parties. You understand and agree that We have no responsibility for the accuracy, suitability or reliability of such third-party Content.
Third-party links on the Site may direct you to a third-party website that is not affiliated with us ("Third-Party Site"). We are not responsible for examining or evaluating the content or accuracy of the information available on Third-Party Sites, and we do not warrant and will not have any liability or responsibility for any third-party materials or information contained on a Third-Party Site, or for any other materials, products, or services of third parties.
You understand and agree that we will not be liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third party. Please carefully review the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the applicable third party.
IX. INTELLECTUAL PROPERTY; LICENSES
a. Intellectual Property
This Site, including all of the software and code comprising or used to operate this Site, and all of the text, photographs, images, illustrations, graphics, sound recordings, video and audio-video clips, and other materials available on this Site, is protected under applicable intellectual property and other laws, including, without limitation, the laws of the United States and other countries. All Content and intellectual property rights therein are the property of Us, or the material is included with the permission of the rights owner and is protected pursuant to applicable copyright and trademark laws.
The presence of any Content on this Site does not constitute a waiver of any right in such Content. You do not acquire ownership rights to any such Content viewed through this Site. Except as otherwise provided herein, none of this Content may be used, copied, reproduced, distributed, republished, downloaded, modified, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without our express prior written permission.
Permission is hereby granted to the extent necessary to lawfully access and use this Site and to display, download, or print portions of this Site on a temporary basis and for your personal, educational, noncommercial use only, provided that you: (i) do not modify the Content; (ii) you retain any and all copyright and other proprietary notices contained in the Content; and (iii) you do not copy or post the Content on any network computer or broadcast the Content in any media.
Our name and logo, all Service names, all graphics, all button icons, and all trademarks, service marks and logos appearing within this Site, unless otherwise noted, are trademarks (whether registered or not), service marks and/or trade dress of Us ("Our Marks"). All other trademarks, product names, company names, logos, service marks and/or trade dress mentioned, displayed, cited or otherwise indicated within this Site are the property of their respective owners. You are not authorized to display or use Our Marks in any manner without our prior written permission. You are not authorized to display or use trademarks, product names, company names, logos, service marks and/or trade dress of other owners featured within this Site without the prior written permission of such owners. The use or misuse of Our Marks or other trademarks, product names, company names, logos, service marks and/or trade dress or any other materials contained herein, except as permitted herein, is expressly prohibited.
b. Your Content and Feedback
You grant us a worldwide, perpetual, non-exclusive, irrevocable, royalty-free, sublicensable and transferable right and license to Your Content to use, reproduce, communicate, distribute, share, copy, modify, delete in its entirety, edit, adapt, publish, translate, publicly display, publicly perform, use, create derivative works from and/or sell and/or distribute Your Content and/or incorporate Your Content into any form, medium or technology throughout the world without compensation to you. This license will survive the termination of these Terms of Service.
You understand and agree that any ideas, suggestions, knowhow, improvements, comments, or other feedback (collectively, "Feedback") that you submit to us, whether by posting Your Content on our Site or through any other communication or means, will be our exclusive property. To the extent you own any rights in the Feedback, you agree to assign and hereby do assign to us all right, title and interest in and to the Feedback. You agree to perform all acts reasonably requested by us to perfect and enforce such rights.
X. TERMINATION
We may terminate you access to the Site or any of the Services at any time and for any reason, including, without limitation, your breach of any of the Terms of Service. Upon termination, your access to the Site and the terminated Services will immediately cease but you will remain liable for all amounts due up to and including the date of termination (including amounts due for Products purchased prior to such termination). The disclaimers, limitations of liabilities, releases and waivers set forth in these Terms of Service shall survive any such termination.
XI. DISCLAIMER OF WARRANTIES
ALL PRODUCTS AND SERVICES, THE SITE AND CONTENT ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS." WE, INCLUDING THE PROVIDERS, THE PHARMACY NETWORK PROVIDERS AND THE PHARMACIES, DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT OR GUARANTEE THAT THE CONTENT, PRODUCTS, SERVICES OR THE SITE ARE OR WILL BE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT THIS SITE, OR ANY OTHER SOFTWARE, TECHNOLOGY OR SERVERS USED IN THE DELIVERY OF THE SITE (AND ITS CONTENT), THE PRODUCTS OR THE SERVICES ARE FREE OF ANY VIRUSES OR OTHER HARMFUL COMPONENTS.
YOU AGREE THAT WHEN YOU VIEW, DOWNLOAD OR OTHERWISE OBTAIN CONTENT FROM OR THROUGH THE SITE, OR BY USING THE SERVICES OR A PRODUCT, YOU DO SO AT YOUR OWN RISK, AND THAT YOU WILL BE WHOLLY RESPONSIBLE FOR YOUR USE OF THE FOREGOING AND ANY LOSS OF DATA, DAMAGES TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE, OR ANY OTHER HARM THAT MAY RESULT FROM SUCH USE. FURTHER, YOU UNDERSTAND THAT THE CONTENT AND OTHER INFORMATION AVAILABLE TO YOU AND THE TECHNOLOGY USED TO FORMULATE AND DELIVER SUCH CONTENT AND INFORMATION, MAY CONTAIN ERRORS, BUGS, PROBLEMS OR OTHER LIMITATIONS, AND THAT YOUR USE OF SUCH INFORMATION AND CONTENT IS AT YOUR OWN RISK AND SHOULD NOT RELY UPON IT WITHOUT VERIFICATION.
XII. LIMITATION OF LIABILITY
WE, INCLUDING OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR REPRESENTATIVES, (COLLECTIVELY, "OUR PARTIES") WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SITE, THE CONTENT, OR ANY OF THE SERVICES OR PRODUCTS. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR PARTIES SHALL NOT HAVE ANY LIABILITY, ON ANY LEGAL BASIS WHATSOEVER, TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, SPECIAL, EXEMPLARY, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLES, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE, CONTENT, PRODUCTS AND SERVICES, EVEN IF OUR PARTIES WERE ADVISED OF OR WERE AWARE OF THE POSSIBILITY OF SUCH DAMAGES. OUR PARTIES' LIABILITY SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID FOR PRODUCTS AND SERVICES IN THE SIX (6) MONTHS PRECEDING THE DATE OF THE EVENT THAT IS THE BASIS FOR THE CLAIM. Some jurisdictions do not allow certain limitations or exclusions of damages, so some of the foregoing disclaimers and limitations may not apply to you.
YOU AGREE THAT YOU MUST BRING ANY CLAIMS ARISING IN CONNECTION WITH YOUR USE OF THE SITE OR CONTENT WITHIN ONE (1) YEAR OF THE DATE OF THE EVENT GIVING RISE TO SUCH ACTION OCCURRED OR ELSE YOU WAIVE YOUR RIGHT TO BRING SUCH CLAIMS.
XIII. INDEMNIFICATION
You agree to indemnify, defend and hold harmless Us, the pharmacy network providers and the Providers, from any and all third party suits, actions, claims, proceedings, damages, settlements, judgments, injuries, liabilities, obligations, losses, risks, costs, and expenses (including, without limitation, attorneys' fees and litigation expenses) relating to or arising from your use of the Site, or your breach of these Terms of Service (including any referenced policies of notices), or your violation of any law or the rights of a third party. We reserve the right to defend any such claim, and in such case you shall provide us with such reasonable cooperation and information as we may request.
XIV. INTENTIONALLY OMITTED
XV. ELECTRONIC COMMUNICATIONS
In connection with your access or use of the Services, including the Site, you hereby consent to receive electronic communications from us, the Providers, the Pharmacy Network Provider and the pharmacies, whether through email or through the Site, or other electronic means. You hereby agree that such electronic communications will satisfy any legal requirement that such communications be in writing and are deemed to be given on the date transmitted to you.
XVI. DISPUTE RESOLUTION; ARBITRATION AGREEMENT
Binding Individual Arbitration; No Class Actions
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND DISCOVERY PROCEDURES AND APPELLATE RIGHTS ARE MORE LIMITED THAN IN COURT.
Disputes that Must Be Arbitrated
This agreement applies to any "Dispute" between you and Health Haus LLC (in this section, "Company"). "Dispute" means any dispute, claim, or controversy (excluding those exceptions listed below) between you and Company that arises out of your use of the Site, Content, Products, or Services, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, for which either of us seeks legal recourse, including the validity, enforceability, or scope of this agreement to arbitrate or any portion of it.
Exceptions: This arbitration requirement does not apply to (i) small-claims court cases; (ii) government enforcement actions; (iii) actions to uphold prior arbitration decisions; (iv) claims for injunctive relief pending arbitration; (v) intellectual property claims; (vi) court-approved class action settlements; (vii) enforcement of the individual arbitration requirement; and (viii) roles explicitly assigned to courts.
INFORMAL RESOLUTION
Before filing arbitration, both parties agree to attempt good-faith resolution of any Dispute for at least 30 days from receipt of a written Notice of Dispute.
Send your Notice of Dispute to:
Email: support@joinhealthhaus.com
Mail:
Health Haus LLC
ATTN: Legal Department
4131 N Central Expressway #900
Dallas, TX 75204
Your notice must include: your name, address, email, a description of the Dispute, and the relief sought.
SMALL-CLAIMS COURT
Disputes eligible for small-claims court in Dallas County, Texas, or in your home county, may be brought there after the Informal Resolution period.
BINDING INDIVIDUAL ARBITRATION
You and Health Haus agree to binding individual arbitration through JAMS (https://www.jamsadr.com) under the U.S. Federal Arbitration Act and JAMS Streamlined Arbitration Rules.
• No class actions or collective arbitrations allowed.
• The arbitrator has exclusive authority to decide all issues related to the Dispute and this agreement, including enforceability.
• Arbitration will occur via written submission or virtual hearing, unless in-person is required. If so, it will occur in Dallas County, Texas, unless hardship requires another location.
Notice of Arbitration should be sent to:
Email: support@joinhealthhaus.com
Mail:
Health Haus LLC
ATTN: Legal Department
4131 N Central Expressway #900
Dallas, TX 75204
FEES
If your claim is under $10,000, Health Haus will cover all arbitration fees unless the claim is frivolous. For larger claims, we’ll help cover fees if the arbitrator determines the costs are prohibitive.
COORDINATED CASES
If 25 or more similar Disputes are filed and coordinated by common counsel, a bellwether process will apply. Only a set number of test cases will proceed to arbitration initially. Remaining cases will mediate after bellwethers conclude. If unresolved, they must be filed in state courts in Dallas County, Texas, or in federal court if jurisdiction allows.
SEVERABILITY
If any portion of this arbitration agreement is found unenforceable, the rest will remain in effect—unless the class arbitration waiver is invalidated, in which case the arbitration agreement is void.
30-DAY RIGHT TO OPT OUT
You may opt out of this arbitration agreement (except the class action waiver) within 30 days of accepting these Terms of Service.
Send your opt-out notice to:
Email: support@joinhealthhaus.com
Mail:
Health Haus LLC
ATTN: Legal Department
4131 N Central Expressway #900
Dallas, TX 75204
Your notice must include your full name, mailing address, email, and a clear statement that you are opting out of binding individual arbitration.
GOVERNING LAW
These Terms of Service shall be governed by the laws of the State of Texas, without regard to its conflict of law rules.
DMCA NOTICE
To report copyright infringement, send the following to us:
• Your signature
• Identification of the copyrighted work
• Identification of infringing material
• Your contact information
• A statement of good faith belief
• A statement of accuracy and authority
Submit to:
Email: support@joinhealthhaus.com
Mail:
Health Haus LLC
ATTN: Legal Department
4131 N Central Expressway #900
Dallas, TX 75204
CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
Email: support@joinhealthhaus.com
Mail:
Health Haus LLC
ATTN: Legal Department
4131 N Central Expressway #900
Dallas, TX 75204
Questions?
If you have any questions, concerns, or need immediate assistance, please contact us at [Insert contact email or link].
Thank you for your understanding and patience.
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